TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of
www.pawsgaloreandco.com (the "Site"). This Site is owned and operated by Paws Galore & Co..
This Site is a dog grooming website, grooming academy website, dog training website, dog walking
website, dog creche website, and to purchase dog treat boxes/toys.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Paws Galore & Co. and the
Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable
files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over
16 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
not to:
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Transmit computer viruses that could affect other users.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
Natural Dog Treat Boxes
Grooming Products & Accessories and
Dog Toys
We are under a legal duty to supply goods that match the description of the good(s) you order on
our Site.
The following services are available on our Site, and the terms & conditions for each service:
Please click on the red link to read more.
Dog Grooming Services
Dog Grooming Academy
Dog Training Services
Dog Walking
Dog Creche
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the
time you access it. This includes all products listed as being out of stock. All information,
descriptions, or images that we provide about our goods and services are as accurate as possible.
However, we are not legally bound by such information, descriptions, or images as we cannot
guarantee the accuracy of all goods and services we provide. You agree to purchase goods and
services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive
notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Subscription dog treat boxes go out for
delivery by the 26 - 28th of every month. The cut of time to cancel Subscription is before the 20th
of the month to avoid the process of making the treat boxes and arranging the courier to collect. Please Email us on info@pawsgaloreandco.com to cancel subscription.
Payments
We accept the following payment methods on our Site:
Credit Card
Debit Card
Direct Debit and
Cash on booking.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Delivered by our preferred courier at the time, delivery takes 2 - 5 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will not be charged for the delivery of the goods you purchase on our Site.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods and services from us within 14 days without giving notice.
The cancellation period:
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at info@pawsgaloreandco.com or by post at
Crown house, Windsor road, Penarth, Vale of Glamorgan, CF641JG. You may use a copy of the
Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do
so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery
of them can only take place after 30 days, and their value is dependent on fluctuations in the
market that we cannot control;
- Services that the customer has requested for the purpose of carrying out urgent repairs or
maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
- Accommodation, transport of goods, vehicle rental services, catering, or services related to
leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancellation period, you are required
to pay us an amount which is in proportion to what has been performed until you have
communicated to us your decision to cancel this contract. We will reimburse to you any amount you
have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may
have.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken
Purchaser changed their mind or
Missing items.
Refunds do not apply to the following goods:
The Goods have been opened.
If the goods have been used.
Sale item.
Damaged and incomplete items on return.
Goods that will deteriorate or expire rapidly.
Refunds for Services
We provide refunds for services sold on our Site as follows:
The services will be fully refunded if the services are cancelled at least 48 hours notice
before the service was scheduled. If Services were cancelled upto 24 hours notice before
appointment, 50% refund.
Less than 24 hours notice before service appointment, no refund.
Returns
Returns can be made in person at the following location(s): Paws galore & Co. Windsor road,
Penarth, Vale of Glamorgan, Cf641jg.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Ring our office at Paws Galore & Co. to arrange a returns lable to attach to your package. Go to
your nearest post office to deliver your parcel for returning.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not
responsible for the content, policies, or practices of any third party website or service linked to on
our Site. It is your responsibility to read the terms and conditions and privacy policies of these third
party websites before using these sites.
Limitation of Liability
Paws Galore & Co. and our directors, officers, agents, employees, subsidiaries, and affiliates will
not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees
from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Paws Galore &
Co. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of Wales.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Paws Galore & Co.
are unable to resolve any dispute through informal discussion, then you and Paws Galore & Co.
agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that
mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator
must be a neutral party acceptable to both you and Paws Galore & Co..
Notwithstanding any other provision in these Terms and Conditions, you and Paws Galore & Co.
agree that you both retain the right to bring an action in small claims court and to bring an action for
injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
02922 41100
info@pawsgaloreandco.com
Crown house, Windsor road, Penarth, Vale of Glamorgan, CF64 1JG
You can also contact us through the feedback form available on our Site.
Effective Date: 18th day of April, 2024
Cancellation Form
If you want to cancel your subscription of sale with us you may use this form and email or post it back
to us at the address below.
To: www.pawsgaloreandco.com
Address: Crown house, Windsor road, Penarth, Vale of Glamorgan, CF64 1JG
Email: info@pawsgaloreandco.com
I hereby give notice that I cancel my subscription of the following goods or services:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address:
____________________________________________________________________________
Signature (only required if you are returning a hardcopy of this form):
______________________________________
Date: _____________________________________